A Dog's Love, Without the Doo
They greet us with a happy bark,
And follow close through light and dark.
Their love is deep, their hearts are true--
No one loves quite like they do.
We give them treats, they give us cheer,
They're family we hold so dear.
But with that love comes one small chore...
The piles they leave out by the door.
Don't stress the scoop, we've got your back--
We're trained in every poop attack.
With I Got You Poo, you're free to play,
While we keep all that stink away!
Welcome to I Got You Poo, your trusted pet waste removal service. By scheduling or using our services, you agree to the following terms and conditions.
1. Service Overview
I Got You Poo provides residential and commercial pet waste removal services. Services include routine visits (weekly, bi-weekly, or custom schedules) and one-time cleanups. Waste is collected and disposed of in your on-site garbage container unless other arrangements are made.
2. Service Requirements
- Yards must be accessible, maintained (e.g., mowed), and free of hazards.
- Aggressive animals MUST be secured prior to service. That means doggie doors and letting family members know about the requirements.
- Gates must be unlocked or access codes provided.
- Service may be rescheduled or paused if conditions are unsafe (e.g., overgrown grass, excessive debris, standing water, pests, or hazardous terrain).
- Dog Safety & Access Policy: The safety of your pets and our team is our top priority. To provide a smooth and safe experience during service visits, we ask that all customers follow these simple guidelines:
Dog Containment
For everyone's safety, dogs must be secured indoors or in a separate, safe area away from the yard during your scheduled service window. This ensures:
- Our team can complete the job thoroughly and without interruption.
That said, we love dogs--it's why we do what we do! If your dog is friendly and you'd like us to build a relationship over time, let us know. We're always happy to work toward becoming a familiar
and trusted face for your pup. :)
- No accidental escapes or unwanted contact occur.
Aggressive or Protective Dogs
If your dog has any history of aggression, territorial behavior, or does not do well with strangers:
Please notify us ahead of time.
We reserve the right to pause or cancel service if we feel the environment is unsafe.
Repeated unsafe encounters may result in service termination at our discretion.
Thank you for helping us keep your pets and our staff safe! Questions? We're always happy to talk more about how we can best work with your four-legged family members.
3. Payment / Billing Policy
Payment Methods:
We accept all major credit and debit cards.
Card on File Required:
A valid credit or debit card must be placed on file prior to the start of any service. This is required to secure your spot on our schedule and to ensure timely, uninterrupted service.
Pre-Paid Monthly Billing:
All services are billed on the 1st of each month and are prepaid for that entire month of service.
Mid-Month Sign-Ups:
If you sign up after the 1st of the month, your initial charge will include:
- A pro-rated amount for the remaining weeks of the current month, plus
- The current week of service you're starting in.
This ensures we're able to hold your spot and deliver consistent service right away.
- Missed or declined payments may result in paused or canceled service.
- There are no refunds for completed services.
If you have ANY questions at all, please don't hesitate to contact us.
4. Cancellation & Rescheduling
· Please provide 24 hours’ notice for cancellations or reschedules.
· Missed appointments without notice may be subject to a service fee.
· If for any reason your pet(s) will not be using the yard for a certain period (i.e. vacation, illness, etc) and you do not wish to be charged for an unnecessary visit(s), please let us know in advance to pause the service.
5. Weather Policy
· Services continue in most weather conditions.
· Severe weather (e.g., lightning, icy conditions, flooding) may require rescheduling.
6. Holiday Policy
At I Got You Poo, we observe the following holidays and will be closed on these days to allow our team time with their families:
Closed Holidays:
- New Year's Day
- Memorial Day
- 4th of July
- Labor Day
- Thanksgiving Day & the Day After
- Christmas Day & the Day After
If your regular service falls on one of these holidays, service will resume on your next scheduled visit. We do not offer makeup scoops, but we will scoop double the waste during your next visit at no extra charge.
Billing will remain unchanged, as holiday closures are already factored into our monthly pricing.
Thank you for understanding and allowing our team to rest and recharge!
·
7. Satisfaction Guarantee
We aim for 100% satisfaction. If you’re not happy with a visit, please contact us within 24 hours and we’ll return to correct the issue at no additional charge
8. Liability
I Got You Poo is not responsible for damage caused to property due to pre-existing conditions, unsecured pets, or unsafe yard conditions. Clients are responsible for maintaining a safe, accessible yard.
9. Service Suspension
We reserve the right to suspend or terminate services for:
· Repeatedly unsafe or inaccessible conditions.
· Failure to maintain payment.
· Disrespectful or inappropriate behavior toward staff.
10. Privacy
All client information is kept confidential. We do not sell or share your information with third parties.
11. Agreement
By using our services, you agree to these terms. I Got You Poo reserves the right to update this policy at any time, with notice provided to current customers.
Thank You!
It truly means the world to us that you've welcomed us into your space and trusted us with one of the messier parts of pet parenthood.
We're proud to help keep your yard clean and your pup happy. We handle the dirty work -- so you can enjoy the fun stuff. :)
Contact Us:
Dave or Sheri – I Got You Poo
(360) 355-5756
www.igotyoupoo.com
igotyoupoo@gmail.com
